Frequently Asked Questions
Everything you need to know about BLUETTI portable power and solar solutions.
What is the typical shipping time for orders within the EU?
Orders are generally processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your specific location within the European Union.
Do BLUETTI products come with a warranty?
Yes, most BLUETTI power stations come with a standard 2 to 5-year warranty, covering any manufacturing defects or hardware malfunctions under normal use.
What is your return policy for EU customers?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local European payment options like Klarna and Giropay.
Can I use third-party solar panels with BLUETTI power stations?
Yes, as long as the solar panels have MC4 connectors and their voltage output falls within the allowable input range of the specific BLUETTI model.
Are there any additional customs duties for EU countries?
No, since we ship from warehouses located within the EU, customers in member states will not be charged additional customs duties or import taxes.