Returns & Exchanges

At BLUETTI EU, we offer a 30-day money-back guarantee for all orders to ensure you are completely satisfied with your portable power solutions. If you are not happy with your purchase, you can return your product in its original packaging for a full refund or exchange.

Return Process

• 1.
  Contact Customer Support

  Initiate your return by emailing our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Item

  Securely pack the device in its original box including all cables, accessories, and documentation to ensure the item is protected during transit.

• 3.
  Ship to Our Warehouse

  Affix the provided shipping label or send the package to our designated EU service center, ensuring you keep the tracking information for your records.

• 4.
  Inspection and Refund

  Once our technicians inspect the unit and confirm its condition, we will process your refund or dispatch your exchange item within 5-7 business days.